Soft systems methodology

Soft systems methodology (SSM) is a systemic approach for tackling real-world problematic situations.^[1] Soft Systems Methodology is the result of the continuing action research that Peter Checkland,^[2] Brian Wilson,^[3] and many others^[4] have conducted over 30 years, to provide a framework for users to deal with the kind of messy problem situations that lack a formal problem definition.^[5][6]

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